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FAQ

  • Do you receive a VAT invoice after your order?
    After your order, you will receive 2 or 3 emails, including one from nepasrepondre@vosfactures.fr showing the VAT.
  • Who are we ?
    To discover the wonderful adventure of the Boutique des Châteaux, go here: https://www.boutiquedeschateaux.com/%C3%A0-propos La Boutique des Châteaux offers the same products found in the different boutiques of our châteaux. For the moment, the products available are those offered at the Château de la Mothe Chandeniers boutique.
  • Return and refund process
    Once the product is received, you have 15 days to send your refund request to our teams. The return is at your expense. Return address: Château de la Mothe Chandeniers 4 Route de Roiffe 86120 Les Trois-Moutiers FRANCE
  • Did not find what you were looking for ?
    You can contact us directly via the "live chat" present on this site by clicking on "Chat with us" at the bottom right of the page. Contact us by email: https://www.boutiquedeschateaux.com/contact-2 Contact us by phone: +33 1 76 46 11 00 (every day except weekends from 10 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.) Address of Château de la Mothe Chandeniers: Château de la Mothe Chandeniers 4 route de Roiffe 86120 Les Trois-Moutiers FRANCE
  • Vous avez une idée précise de l'article que vous recherchez ?
    Vous recherchez un article précis ? Tapez les mots clés correspondant dans la zone de saisie “Rechercher” tout en haut de la page d’accueil ou sélectionnez la gamme de produits correspondant à votre recherche dans la liste proposée sur la page d'accueil. Fiche descriptive du produit Chaque article en vente, est décrit en détail par sa fiche descriptive. Pour afficher cette fiche, il vous suffit de cliquer sur la photo de l'article. Pour afficher davantage de détails sur le descriptif produit, cliquez sur “En lire plus”.
  • What are the standard delivery times?
    Once pre-orders are completed, you will receive an email confirming the preparation of the products and their shipment. The standard delivery time is one week for France. International delivery time depends on each country's postal procedures.
  • Border taxes
    For all shipments outside the European Union, customs taxes may be required upon receipt of your purchase. It is up to you to resolve them.
  • I have not received my order: what should I do?
    We invite you to contact our customer service: Via our "live chat" by clicking on "Chat with us" at the bottom right of the page of this site. Via our contact form: https://www. boutiquedeschateaux.com/contact-2 By telephone : +33 1 76 46 11 00 (every day except weekends from 10 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.) * Home delivery: Have you received the order shipping email? If so, you can click on the tracking link to see the progress of your package.
  • Buy online
    On our e-shop site, you shop in exactly the same way as in a real store: browse through the different items, and when you like one , add it to your cart. You can find the contents of your basket using the icon at the top right of the home screen. You can remove one of your items from your cart at any time or decide to take several items (using the + or - button). Once you have made your choice, you pay for the contents of your basket and can leave the store!
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