LEGAL NOTICE

​General conditions of sale of the châteaux boutique:

 

These conditions of sale apply automatically and without restriction to all orders placed on the online store of the châteaux whose head office is: SAS de la Mothe Chandeniers: 4 route de Roiffé, 86120 Les Trois-Moutiers They are subject to change without notice. The purchase of products on the châteaux online store by the customer implies their unreserved acceptance of these conditions of sale. These conditions apply to the exclusion of all other conditions of sale, in particular those in force for sales on site or through partner sales networks. The customer declares to have the capacity to enter into this contract, that is to say, to have the legal age of majority and not to be under guardianship or curatorship.

 

ARTICLE 1 - CHARACTERISTICS OF THE PRODUCTS FOR SALE

 

We strive to present the most recent and accurate information possible on our online store. The information provided may sometimes contain incomplete data, errors, or inaccuracies. All errors are unintentional. We apologize for any incorrect information such as pricing or item availability that may occur on our site.

 

Any dissimilarities or errors that may arise cannot in any way engage the liability of SAS de la Mothe Chandeniers and give rise to a claim from the customer. The photographs and descriptions of the items are as faithful as possible, but cannot ensure perfect similarity with the items presented, particularly in terms of colors. Due to variations in monitor displays, we cannot guarantee accurate color displays. When an item presented is no longer in stock, this is mentioned. Most castle products displayed on our site are all available, but may sometimes be unavailable before we have time to mention it.

We endeavor to respond promptly to your e-mail messages, however we have no obligation to respond to all e-mails received through this site. We do not wish to receive confidential or private information through this site or any email link. Please note that all your comments, ideas and suggestions which are communicated to our company through our online store will become and remain the property of SAS de la Mothe Chandeniers. We reserve the right to change errors or update information at any time without notice.

 

ARTICLE 2 - ORDER-TAKING METHOD

 

Confirmation of the order entails acceptance of these General Conditions of Sale, including the Confidentiality Policy, acknowledgment of having perfect knowledge of them and the waiver of any other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

 

ARTICLE 3 - CONFIRMATION OF THE ORDER

 

Once the contract has been concluded according to the ordering procedure described, SAS de la Mothe Chandeniers sends the customer by email a receipt for their order summarizing the information contained in the recorded order form. By keeping this email and/or printing it, the customer has proof of the order that SAS de la Mothe Chandeniers recommends that they keep. However, this email only confirms that the customer's order has been taken into account by the châteaux ​​ and not that the item(s) ordered are available. In the event that the ordered item(s) presented on the châteaux online store are no longer available or on sale at the time the customer sends the order form, the customer may terminate the contract by LRAR or in writing on another durable medium if after having ordered, according to the same terms, the SAS de la Mothe Chandeniers to make the delivery within a reasonable additional period, the latter has not executed within this period.

 

ARTICLE 4 – SALE PRICE

 

The sales prices of the items are expressed, for all countries, in euros, all taxes included (VAT included), excluding delivery costs. Any delivery costs are the responsibility of the customer and are invoiced in addition to the sale price of the items. Prices of items may change at any time. The sales price used for the purchase of each item corresponds to that observed in the online store at the time the order is registered, except for typographical errors.

Any change in the value added tax (VAT) rate will be reflected immediately in the sale price of the items.

 

ARTICLE 5 – PAYMENT METHODS AND BILLING

 

All purchases made on the online store are payable upon ordering. The payment method accepted for payment of purchases made on the online store is credit card.

 

ARTICLE 6 – SECURITY OF TRANSACTIONS

 

When you purchase from the châteaux online store, the entire payment phase is carried out between you and “STRIPE”. This is the guarantee that: SAS de la Mothe Chandeniers will never know your card number. In a few seconds you know if your payment is accepted or refused and you can then continue your navigation. Paying for your purchases with does not incur any additional costs. For your security, all data exchanged is encrypted during transactions.

 

ARTICLE 7 - DELIVERY TERMS

 

The choice of carrier is made by SAS de la Mothe Chandeniers when the order is processed. We reserve the right to group several orders placed within short intervals, with the same delivery address. The costs of returning the defective or non-compliant item(s) will then be covered by SAS de la Mothe Chandeniers. However, SAS de la Mothe Chandeniers exempts itself from all or part of their liability by providing proof that the non-performance of the contract is attributable either to the consumer, or to the unforeseeable and insurmountable act of a third party to the contract, or in a case of force majeure.

 

ARTICLE 8 - FORCE MAJEURE

 

SAS de la Mothe Chandeniers cannot be held liable for any failure to fulfill its contractual obligations in the event of force majeure and fortuitous circumstances such as natural disasters, fires, internal or external failures or breakdowns, and generally speaking, any external, unpredictable and irresistible event that does not allow the proper execution of orders.

 

ARTICLE 9 - CUSTOMS DUTIES

 

Any order placed and delivered outside France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These possible customs duties and taxes linked to the delivery of an item are your responsibility and are your responsibility. We are not required to verify and notify you of applicable customs duties and taxes. To find out about them, we advise you to contact the competent authorities in your country.

 

ARTICLE 10 - RIGHT OF WITHDRAWAL

 

The Customer benefits from a withdrawal period of fifteen (15) days from delivery of the order placed. During this period, the customer may return, at his own expense and without other penalties, the item(s) that do not suit him. Such a return will only be accepted by SAS de la Mothe Chandeniers if: To exercise the right of withdrawal, the customer must notify the castle of his decision to withdraw from this contract by means of an unambiguous declaration (e.g. , letter sent by post, or email). The customer can use the model withdrawal form. For the withdrawal period to be respected, it is sufficient for the customer to send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period. The returned item(s) must not have been used, modified, washed or damaged; The returned item(s) are still in their original packaging; Returned items are sent in a single shipment, SAS de la Mothe Chandeniers reserving the right not to accept items from the same order, returned and shipped at different times. If this right of withdrawal is exercised under the conditions defined above, SAS de la Mothe Chandeniers will do what is necessary to reimburse any sums already collected in return for the purchase of the items. Any amounts already collected will be refunded as soon as possible and in all cases, within fourteen (14) working days following the date on which SAS de la Mothe Chandeniers becomes aware of the exercise of the right of withdrawal by the customer. and this regardless of the payment method used. In the event that the conditions for exercising the right of withdrawal described above have not been respected, the customer may reobtain at his own expense the items returned to the castle in the condition in which they were returned to the castles.

 

“MODEL WITHDRAWAL FORM”

For the benefit of customer service Château la Mothe Chandeniers 4 route de Roiffé 86120 Les Trois-Moutiers I/we hereby notify you of my/our withdrawal from the contract relating to the sale of the property(ies) herein below: ordered on __/__/___ received on __/__/___: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only in case of notification of this form on paper): Date:

 

ARTICLE 11 - PRODUCT WARRANTY

 

The products on sale on the online store benefit from the legal guarantee of conformity under the conditions provided for in articles L. 217-4 to L. 217-13 of the Consumer Code as well as the guarantee against hidden defects as defined to articles 1641 to 1649 of the Civil Code. In the event of non-compliant or defective product(s), customers can return them under the conditions provided for in article 6, subject to having previously contacted Customer Service. Upon receipt of the returned products, the châteaux will send the customer replacement products provided they are available. If applicable, the castle will reimburse the customer in full.

 

ARTICLE 12 - CONFIDENTIALITY POLICY

 

In accordance with the Law relating to data processing, files and freedoms of January 6, 1978, personal information relating to customers may be subject to automated processing. The user is informed that, during his visits to the site, a cookie may be automatically installed on his browser software. The cookie is a block of data which does not identify the user but is used to record information relating to their navigation on the site. The configuration of the browser software makes it possible to inform of the presence of the cookie and possibly to refuse it. The information collected through cookies or entered directly on the châteaux online store is subject to computerized processing. In accordance with the “Informatique et Libertés” law of January 6, 1978, the user has the right to access, rectify and delete personal information concerning him or her, which he or she may exercise at any time in writing at the address following: contact@mothe-chandeniers.com Users of the website are required to respect the provisions of the law relating to data processing, files and freedoms, violation of which is punishable by criminal sanctions.

 

ARTICLE 13 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES

 

These conditions of online sale are subject to French law. In the event of a dispute, the courts of SAS de la Mothe Chandeniers have sole jurisdiction. In the event of difficulties regarding the interpretation or application of these conditions, the parties will try as far as possible to resolve their dispute amicably. All disputes to which these conditions of sale may give rise must be brought, even in the event of multiple defenders or a warranty claim, before the competent court at the head office of SAS de la Mothe Chandeniers concerned.

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ARTICLE 14 - CONSUMER PROTECTION

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Consumption of alcoholic beverages during pregnancy can have serious consequences on the health of the child

The sale of alcohol is prohibited to minors aged 18

Alcohol abuse is dangerous for health. You are invited to consume in moderation.

Alcohol abuse and protection of minors

Alcohol abuse is dangerous for your health, know how to consume in moderation.

In application of article L.3342-1 of the Public Health Code prohibiting the sale of alcohol to minors under eighteen (18) years of age, the customer undertakes by validating his order to be eighteen years old. expired on the date of the order.

 

ARTICLE 15: QUALITY OF WINES

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SAS Château de la Mothe Chandeniers cannot be held responsible for any damage to quality caused by the transport of the wine.

 

 

ARTICLE 16 - CUSTOMER SERVICE

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For any information or questions, our Customer Service is at your disposal: Telephone: +33 1 76 34 02 91 E-mail: contact@mothe-chandeniers.com