Question 1

Vous avez une idée précise de l'article que vous recherchez ?

Accepted Answer

Vous recherchez un article précis ?
Tapez les mots clés correspondant dans la zone de saisie “Rechercher” tout en haut de la page d’accueil ou sélectionnez la gamme de produits correspondant à votre recherche dans la liste proposée sur la page d'accueil.

Fiche descriptive du produit
Chaque article en vente, est décrit en détail par sa fiche descriptive. Pour afficher cette fiche, il vous suffit de cliquer sur la photo de l'article. 
Pour afficher davantage de détails sur le descriptif produit, cliquez sur “En lire plus”.

Question 2

Buy online

Accepted Answer

On our e-shop site, you shop in exactly the same way as in a real store: browse through the different items, and when you like one , add it to your cart.
You can find the contents of your basket using the icon 
https://static.wixstatic.com/media/e26deb_cfd6a3b5907746548c914f748e58b5ff~mv2.png
at the top right of the home screen.

You can remove one of your items from your cart at any time or decide to take several items (using the + or - button). Once you have made your choice, you pay for the contents of your basket and can leave the store!

Question 3

Return and refund process

Accepted Answer

Once the product is received, you have 15 days to send your refund request to our teams. The return is at your expense.

Return address: 
Château de la Mothe Chandeniers
4 Route de Roiffe
86120 Les Trois-Moutiers
FRANCE

Question 4

What are the standard delivery times?

Accepted Answer

Once pre-orders are completed, you will receive an email confirming the preparation of the products and their shipment. The standard delivery time is one week for France. International delivery time depends on each country's postal procedures.

Question 5

I have not received my order: what should I do?

Accepted Answer

We invite you to contact our customer service:

Via our "live chat" by clicking on "Chat with us" at the bottom right of the page of this site.
Via our contact form: https://www. boutiquedeschateaux.com/contact-2 (https://www.boutiquedeschateaux.com/contact-2)
By telephone : +33 1 76 46 11 00 (every day except weekends from 10 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.)

* Home delivery: Have you received the order shipping email? If so, you can click on the tracking link to see the progress of your package.

Question 6

Border taxes

Accepted Answer

For all shipments outside the European Union, customs taxes may be required upon receipt of your purchase. It is up to you to resolve them.

Question 7

Who are we ?

Accepted Answer

To discover the wonderful adventure of the Boutique des Châteaux, go here:  https://www.boutiquedeschateaux.com/%C3%A0-propos (https://www.boutiquedeschateaux.com/%C3%A0-propos)

La Boutique des Châteaux offers the same products found in the different boutiques of our châteaux. For the moment, the products available are those offered at the Château de la Mothe Chandeniers boutique.

Question 8

Did not find what you were looking for ?

Accepted Answer

You can contact us directly via the "live chat" present on this site by clicking on "Chat with us" at the bottom right of the page.

Contact us by email: 
https://www.boutiquedeschateaux.com/contact-2 (https://www.boutiquedeschateaux.com/contact-2)

Contact us by phone:
+33 1 76 46 11 00 (every day except weekends from 10 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.)

Address of Château de la Mothe Chandeniers: 
Château de la Mothe Chandeniers
4 route de Roiffe
86120 Les Trois-Moutiers
FRANCE

Question 9

Do you receive a VAT invoice after your order?

Accepted Answer

After your order, you will receive 2 or 3 emails, including one from nepasrepondre@vosfactures.fr (mailto:nepasrepondre@vosfactures.fr)showing the VAT.

FAQs

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FAQs

S'abonner Inscrivez-vous à notre newsletter pour recevoir par email nos offres promotionnelles. Vous pourrez modifier vos préférences ou vous désinscrire à tout moment.

S'abonner
Inscrivez-vous à notre newsletter pour recevoir par email nos offres promotionnelles.
Vous pourrez modifier vos préférences ou vous désinscrire à tout moment.